Q. How do I sign up for a class?
A. Click on a sign up link next to the class (with the correct day, time, and teacher) you wish to take. A small window opens with the options to make a single reservation, or make a recurring reservation. A current series is required to make a reservation. If you do not have a current series, you will be prompted to make a purchase. After making a reservation, your current schedule for the next four weeks will be displayed, including the class you just signed up for. At the top of your schedule, your current series, if any, is displayed, showing how many classes you have remaining and when the series expires.
Q. How do I cancel a class I've already signed up for?
A. Click on the "my schedule" link located at the top of the WebScheduler™. A small window appears showing your current schedule for the next four weeks. Click on the "cancel" link to the left of the class you wish to cancel.
Q. What if I want to sign up for a class but I don't have a current series?
A. You may make a purchase by clicking on the "purchase" link located at the top of the WebScheduler. This opens the Purchase window where you can select what type of service you would like to buy, then select the package of that type you wish to purchase. When you finish entering all valid information, click "Purchase" and your transaction will be complete. A summary of your purchase is displayed and you can now sign up for classes.
Q. How can I view what classes I've signed up for without signing up for a new class?
A. Click on the "my schedule" link located at the top of the WebScheduler. This opens a small window displaying your current schedule for the next four weeks.
Q. How do I find the studio's cancellation policy?
A. Click on the "my schedule" link located at the top of the WebScheduler. A small window appears displaying your current schedule. Click on the "cancellation policy" link located in the upper right hand corner.
Q. How can I buy classes online if I don't have a credit card?
A. The only way to purchase classes online is by credit card. If you want to buy classes using another form of payment, please visit the studio.
Q. How can I make a purchase?
A. You may make a purchase class by clicking on the "purchase" link located at the top of the WebScheduler. This opens the Purchase window where you can select what type of purchase you would like to make), and enter your billing information. When you finish entering all valid information, click "Purchase" and your transaction will be complete. A summary of your purchase is displayed and you can now sign up for a class.
Q. How do I find a description of each class?
A. When viewing the class schedule, click on the class name located next to the class time. A small window will appear with the class description.
Q. Where can I find my instructor's biography?
A. When viewing the class schedule, click on the name of your instructor. A small window will appear with a short instructor bio.
Q. How can I print out a copy of the class schedule?
A. Click on the print icon in top right-hand corner of the WebScheduler. You can also go to the File menu, then click Print. (There is a print option in your browser that determines if background colors and images are printed. In Internet Explorer, go to the Tools menu and click on Internet options. Then go to the Advanced tab and scroll down to Printing. Check the option "Print background colors and images".)
Q. How can I see my payment history?
A. Click on the "my account" link located at the top of the WebScheduler. Next, click on "payment history" to view all your past payments.
Q. How can I see my visit history?
A. Click on the "my account" link located at the top of the WebScheduler. Next, click on "visit history" to view all past visits and all classes you've signed up for in the future.
Q. What happens if don't log out of the WebScheduler?
A. Your WebScheduler session is active until you "log out" out of the WebScheduler by clicking the "log out" link in the upper right hand corner of the page.
Q. I'm getting a java error, how can I correct this?
A. Many WebScheduler sites use a java applet to display scrolling News, Events & Announcements in the middle top area of the screen. Java applets require a Java Virtual Machine installed on your computer. All older web browsers came with the Java Virtual Machine already installed, however due to legal issues between Microsoft and Sun this is no longer the case. Since neither MS or Sun would agree to allowing the others Java Virtual Machine to by default ship with their browsers, it is now left out entirely. To install the Java Virtual Machine: For Internet Explorer on Windows: Microsoft Java Virtual Machine Installer. For Mac's and/or Non-Internet Explorer Browsers: Sun Java Virtual Machine Download Page
Q. What does Equifax SecureSite mean to me?
A. It means that you can shop here with confidence, because we are using state of the art encryption technology, with the most advanced form of Web cryptography, giving you a rock solid wall of security while you shop online with us. For details about this technology, go to Equifax Secure, the world's largest e-commerce community.
Q. Where is my credit card information stored? Is it safe to use to the WebScheduler?
A. By default, your credit card information is never stored. You may allow for all but the last four digits of your credit card to be stored in our database. Then purchasing is as easy as entering the last four digits. Stored credit cards are encrypted and saved into a secure database, and may only be retrieved by you when you login. 